How To Make the Most Out of Expert Calls

  • Anuj Saxena


<p style="text-align: left;"><em>Knowledge has to be improved, challenged and increased constantly, or it vanishes</em>. - Peter Drucker</p><p style="text-align: left;">Timely and informed decisions shape the future of any organization, and subject matter experts use their extensive industry experience to provide businesses with valuable insights into evolving market dynamics, the competitive business environment, consumer inclinations, buying habits, and more.</p><p style="text-align: left;">Accurate analysis of this information can help predict future market trends and more. Organizations are increasingly taking advantage of such <a href="https://www.knowledgeridge.com/Expert-Network-Services/Expert-Calls" target="_blank" rel="noopener">expert calls</a> to edge out the competition.</p><p><img style="float: left;" src="https://kradminasset.s3.ap-south-1.amazonaws.com/ExpertViews/Blog7+Banner.png" /></p><p style="text-align: left;">Expert network firms assist their clients in leveraging knowledge by connecting them with the industry's leading subject matter experts (SMEs) through one-on-one phone consultations with experts.</p><p style="text-align: left;">While expert network services can facilitate interactions and help forge relationships between organizations and subject matter experts, there are a few dos and don&rsquo;ts for both parties to keep in mind to ensure a streamlined and highly productive expert consultation.</p><p style="text-align: left;">An expert network call has several distinct phases, including setting the agenda and tone of the call. Let's take a deep dive into a few recommendations and best practices for both clients and subject matter experts when handling an <a href="https://www.knowledgeridge.com/Expert-Network-Services/Expert-Calls" target="_blank" rel="noopener">expert call</a>.</p><h2 style="text-align: left;"><span style="font-size: 14pt;"><strong>How SMEs Can Make the Most out of Expert Calls </strong></span></h2><ul><li><strong><span style="font-size: 12pt;">Establish Rapport</span><br /></strong></li></ul><p>While the client engages your services and time, it is important to resist the urge to dive right in. It&rsquo;s a good idea to take a few minutes at the beginning of the call to get acquainted with the client and what exactly they hope to achieve from the consultation.</p><p>Ask questions, engage in a bit of small talk, and walk them through your professional background. This helps to break the ice and puts both parties at ease.</p><ul><li><strong><span style="font-size: 12pt;">Treat It as It Is &ndash; an Expert Call</span><br /></strong></li></ul><p>An expert call isn&rsquo;t an interview, sales, or executive placement call. You are not attempting to sell a product or tell the client what you can do for them.</p><p>The objective is to efficiently share information and insights into the specific field through straightforward answers and honest opinions. Knowledgeable answers and sound advice are preferred to lengthy sales spiels.</p><ul><li><span style="font-size: 12pt;"><strong>Provide Insights into the Competition</strong></span></li></ul><p>Clients are looking for a competitive edge in their respective fields. Providing them with a comprehensive analysis of how the top players in their business sectors do things is a great way to chart the way forward.</p><p>It would be impactful to suggest successful business practices, point out trend-setting products and services, and share your past experiences on what works and what doesn&rsquo;t in the specific industry.</p><ul><li><span style="font-size: 12pt;"><strong>It&rsquo;s All About the Numbers &mdash; Be Quantitative</strong></span></li></ul><p>The perpetual goal for all businesses is to improve the bottom line, either by increasing profits or reducing costs. Clients often contemplate significant investments, either upgrading the business or acquiring stock in another company and want your opinion on whether they&rsquo;re putting their money in the right place.</p><p>Rather than providing too much technical information, run the numbers and use your <a href="https://www.knowledgeridge.com/Expert-Network-Case-Studies" target="_blank" rel="noopener">industry knowledge</a> to give them precise financial projections because that&rsquo;s exactly what they will base their decisions on.</p><ul><li><span style="font-size: 12pt;"><strong>Provide Honest and Clear Opinions, and Don&rsquo;t Be Afraid to Disagree</strong></span></li></ul><p>Clients want to know what you think; give them your honest opinion on what you think is a sound investment and what seems like a waste of resources.</p><p>If you think their ideas are off the mark or disagree with their projections, don&rsquo;t sugar-coat why you think they&rsquo;re heading in the wrong direction. Admitting that you do not have answers to specific questions is also acceptable. Inform them that you will get back to them as soon as possible and that you will provide accurate responses.</p><p class="bbox"><em>At Knowledge Ridge, to begin locating a relevant SME, we request that the client compile a list of the criteria or project requirements that the subject matter expert must meet. We use this information to search for and rigorously vet experts through an in-depth phone interview process to select SMEs who meet the client's specifications.</em></p><ul><li><strong><span style="font-size: 12pt;">Ensure That You&rsquo;re Providing Relevant Information</span> <br /></strong></li></ul><p>With your wealth of knowledge on the subject matter, it can be easy to get into a lengthy discourse on the topic, especially when answering complicated questions or attempting to explain how a particular aspect of the industry works.</p><p class="bbox"><em>Knowledge Ridge&rsquo;s </em><a href="https://www.knowledgeridge.com/Expert-Network-Compliance" target="_blank" rel="noopener"><em>robust compliance framework</em></a><em> ensures that experts refrain from </em><em>sharing confidential or non-public information and do not breach any policy or violate industry guidelines.</em></p><p>It is a good idea to pause occasionally, ensure that the client is on the same page, that you haven&rsquo;t strayed off course, and are giving them the relevant information. The client is paying for your opinions; don&rsquo;t hesitate to introduce perspectives and outcomes they may not have considered.</p><h2><span style="font-size: 14pt;"><img src="https://kradminasset.s3.ap-south-1.amazonaws.com/ExpertViews/Blog7+middle.png" /></span></h2><h2><span style="font-size: 14pt;"><strong>How Clients Can Leverage Expert Calls </strong></span></h2><ul><li><strong>Set Expectations Early On<br /></strong>Take the first few minutes of the call to clear your expectations and set the interaction's tone. You can use this time to evaluate the subject matter expert&rsquo;s knowledge by asking relevant, closed-ended questions as you lay out your agenda, requirements, and goals.<br /><br /></li><li><strong>Be Direct and Transparent <br /></strong>Be clear about precisely what you need and expect from the expert call. If the subject matter expert clearly understands your specific requirements, they can give you the precise knowledge you're looking for. Once the expert has all the relevant details, they can provide you with comprehensive and workable insights.<br /><br /></li><li><strong>Don&rsquo;t Overuse Industry Jargon<br /></strong>If the expert and client don&rsquo;t have a similar background, excessive use of industry-specific terminology might confuse and cause a waste of time. Make sure you understand each other and keep the industry jargon to a minimum.<br /><br /></li><li><strong>Steer the Interaction to Your Agenda<br /></strong>With their extensive experience and detailed industry knowledge, there&rsquo;s a chance that subject matter experts may occasionally lead the conversation away from your specific areas of interest. If this happens, don&rsquo;t waste time. Nudge them back on track by gently reminding them of your precise goals.<br /><br /></li><li><strong>Ensure You Gain All the Data You Need<br /></strong>Ensure you have all the insights and necessary information before closing the call. Ask for clarifications and ensure that everything on your agenda has been covered. This is also when you schedule your next call with the expert.</li></ul><h2><strong><span style="font-size: 14pt;">The Knowledge Ridge Advantage &ndash; Benefits of Working with Us</span><br /></strong></h2><p><a href="https://www.knowledgeridge.com/About-Knowledge-Ridge-Expert-Network" target="_blank" rel="noopener">Knowledge Ridge</a> is an expert network firm with a strong presence in APAC, EMEA, and the Americas and access to experts in 80+ countries across 158 sub-industries.</p><p class="bbox">Knowledge Ridge successfully assists businesses in gaining rapid access to expert industry know-how across a wide range of major industries, geographies, and cultures, bridging knowledge gaps with tailored, end-to-end expert solutions to enhance decision-making.</p><p>Through our global network of industry experts, we provide access to real-time intelligence and industry insights by utilizing filtered valuable insights for specific industry challenges and opportunities.</p><p><a href="https://www.knowledgeridge.com/Knowledge-Ridge-Contact" target="_blank" rel="noopener">Reach out</a> to gain insights from seasoned industry professionals who can help you sharpen strategic decisions, drive innovation, and make informed investment choices.</p><h3><strong>Frequently Asked Questions</strong></h3><h2><strong> </strong><span style="font-size: 12pt;"><strong>What Are Expert Calls?</strong></span></h2><p>Expert calls connect businesses with seasoned experts to provide specific industry insights to help decision-making.</p><h2><strong><span style="font-size: 12pt;">How Much Does an Expert Call Cost?</span><br /></strong></h2><p style="text-align: left;">The cost of an expert call can vary greatly, depending on the expert network firm's fee structure, the expert's seniority, and the existing demand for specific expertise.</p><h2 style="text-align: left;"><strong><span style="font-size: 12pt;">How Much Do Expert Networks Pay?</span></strong></h2><p style="text-align: left;">Based on an expert&rsquo;s experience, knowledge, and expertise, their consultation rates can start from as little as $100 per hour and go up to thousands of dollars per hour for highly sought-after experts and industry professionals.</p>