Knowledge Ridge

Author Profile

Director – Salesforce (Apr 2022 – Present)

Tier 1

Concentrix, India

Former Vice President – Salesforce Global Practice Head at Fission Labs (May 2021 – Jun 2022); India

Contact: +91 9176664272

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CRM and CX Evolve Into Systems of Intelligence

CRM and CX Evolve Into Systems of Intelligence

CRM and CX technology markets expand rapidly with AI, cloud, and omnichannel engagement. CRM shifts to intelligence and personalization, as …

September 18, 2025