Information Technology

<h2 style="text-align: justify;"><span style="font-size: 12pt;">Q1. Could you start by giving us a brief overview of your professional background, particularly focusing on your expertise in the industry?</span></h2><p style="text-align: justify;">With over 27 years of experience in the IT industry, I have extensive experience in providing IT-enabled solutions to enterprise and Government customers&rsquo; business problems, as well as creating new opportunities for them. These solutions comprise a combination of technical, commercial, and operational/service-based solutions delivered through professional consulting services and managed services. I have worked in companies such as Wipro, TCS, Cisco, Capgemini, Optus, Telstra, and Kyndryl. My experience spans multiple industry verticals, including BFSI, TMT, FMCG, Utilities, Healthcare, Education, and Defence. I have worked with customers across various continents.</p><h2 style="text-align: justify;">&nbsp;</h2><h2 style="text-align: justify;"><br><span style="font-size: 12pt;">Q2. Are there untapped opportunities in areas like ESG advisory, digital trust, or sustainable IT services within the consulting landscape?&nbsp;</span></h2><p style="text-align: justify;">The current pace of technological evolution has created numerous opportunities for customers to enhance their experience, improve risk management, ensure regulatory compliance, increase revenue, boost profit, and increase operational efficiency. Yes, there are numerous untapped opportunities in areas such as ESG advisory, digital trust, or sustainable IT services. These opportunities are higher where customers have both legacy and modern environments and have an international presence across multiple countries. These include data cleaning, data mining, data governance, automation, integration, orchestration, and industry solutions with partner ecosystems. The consulting services are designed to enhance the digital maturity of an organization and eliminate islands of legacy environments.</p><h2 style="text-align: justify;">&nbsp;</h2><h2 style="text-align: justify;"><br><span style="font-size: 12pt;">Q3. With Gen AI gaining momentum, where do you see its most impactful use cases emerging in the context of IT services and consulting?</span></h2><p style="text-align: justify;">GenAI is demonstrating promising results in enhancing operational efficiency and productivity for various knowledge workers across diverse industries. In addition, industries such as healthcare, education, and banking are primary candidates for GenAI use cases. GenAI is significantly assisting software development and software engineering in generating, analyzing, and refining code. AI agents are beginning to exhibit signs of maturity, which will increase the impact of GenAI.&nbsp;</p><p style="text-align: justify;">&nbsp;</p><h2 style="text-align: justify;"><br><span style="font-size: 12pt;">Q4. Are you seeing any significant regional variations in demand for consulting and managed services &mdash; for example, between North America, EMEA, and APAC?</span></h2><p style="text-align: justify;">Yes, there are significant variations in demand for consulting and managed services across these regions due to government investments, geopolitical factors, and other regulatory driving factors. For example, managed services are experiencing significant growth in APAC in less mature markets. In contrast, consulting services are experiencing significant growth in EMEA due to substantial digital transformation activities and government investments. North America is experiencing steady growth in both consulting and managed services, while certain political factors, such as tariffs, are driving growth in the AI and security segments.</p><h2 style="text-align: justify;">&nbsp;</h2><h2 style="text-align: justify;"><br><span style="font-size: 12pt;">Q5. What differentiators are most valued by customers today &mdash; is it technical depth, delivery excellence, flexibility, or ecosystem partnerships?&nbsp;</span></h2><p style="text-align: justify;">Flexibility will be the highest-ranking differentiator valued by customers, followed by ecosystem partnerships. Flexibility in terms of both commercial and operational models is in demand.</p><h2 style="text-align: justify;">&nbsp;</h2><h2 style="text-align: justify;"><br><span style="font-size: 12pt;">Q6. How is the competitive landscape in managed services evolving, especially with hyperscalers, niche players, and traditional service providers all vying for share?&nbsp;</span></h2><p style="text-align: justify;">Traditional players are losing market share to hyperscalers, especially customers born in the cloud, i.e., those who only have cloud-based services and infrastructure. Traditional players have a higher presence among customers with hybrid environments that combine legacy and cloud systems.</p><h2 style="text-align: justify;">&nbsp;</h2><h2 style="text-align: justify;"><br><span style="font-size: 12pt;">Q7. If you were an investor looking at companies within the space, what critical question would you pose to their senior management?</span>&nbsp;</h2><p style="text-align: justify;">What is their unique value proposition to customers that will differentiate them from other players?</p><p style="text-align: justify;">&nbsp;</p><p style="text-align: justify;">&nbsp;</p><p style="text-align: justify;">&nbsp;</p><p style="text-align: justify;">&nbsp;</p><p style="text-align: justify;">&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p>