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Future of SaaS: AI, Personalization, Efficiency

Future of SaaS: AI, Personalization, Efficiency

September 18, 2025 2 min read IT
Future of SaaS: AI, Personalization, Efficiency

Q1. Could you start by giving us a brief overview of your professional background, particularly focusing on your expertise in the industry?

Dynamic Associate Director of Product Management with over 21 years in tech-driven roles, specializing in Data & AI. Proven ability to lead high-performing teams, exemplified by managing a 24-member unit at IBM, resulting in a 40% increase in product management capacity. 
I executed strategies that improved product revenues by 4% and reduced issues by 21%. Seeking to leverage expertise in generative AI and strategic product leadership to drive innovation and deliver exceptional
results in product management.


Q2. What emerging AI technologies or subsegments are driving new SaaS product innovations?

Generative AI and Agentic AI


Q3. What are the main operational or regulatory risks facing companies pursuing aggressive AI expansion in enterprise contexts?

There is a lack of guardrails for privacy, compliance, and regulatory purposes at both the individual and organizational levels of data.


Q4. Are micro-SaaS solutions or specialized AI-enabled niches becoming significant growth areas?

Yes, of course, with the advent of Agentic AI.


Q5. Which SaaS and platform products display genuine, scalable AI adoption with proof of value?

Microsoft and IBM platforms for enterprises are truly genuine and scalable.


Q6. Can you provide some examples or data that demonstrate how hyper-personalization strategies have tangibly influenced user acquisition and retention rates in your sector?

By realigning the product behaviour based on the user's personal preferences, introducing AI Agents, and freeing up employee's time from the daily repetitive time-consuming tasks.


Q7. If you were an investor looking at companies within the space, what critical question would you pose to their senior management?

  • What is your vision for the next 2-3 years and the next 5-7 years? 
  • How is your product strategy aligned with these visions? 
  • What is your product's ecosystem? 

Measure and show the value generated by the product for your end-users.
 


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