Knowledge Ridge

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Global D365 CRM Practice Lead Executive (Nov 2014 – Present)

Tier 1

Avanade, Canada

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Scaling CRM in a Digital-First World

Scaling CRM in a Digital-First World

Evolving customer expectations and generative AI are reshaping CRM strategies, with personalization, automation, industry-specific solutions, and scalable consulting capabilities emerging …

May 7, 2026