Healthcare

Specimen Movement (Collection Centers To Satellite Labs And Regional Labs)

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<p style="text-align: justify;">A hub-and-spoke model follows a distribution method in which a centralized "hub" exists. We can divide them into two parts as per the distance</p><p style="text-align: justify;"><strong>Intracity</strong></p><p style="text-align: justify;">LME (Last Mile Executive)/ Logistics person<br />In LME, the pick-up rider takes the specimens (Samples) from the Collection centers and drops them in the Satellite and Regional Labs or hub.</p><p style="text-align: justify;">In some cases, the doorstep pick-up may not be possible, so the pick-up point is decided, where the collection center and company rider go to pick up the samples. It is fixed mutually with the client and pick-up rider.</p><p style="text-align: justify;"><strong>Intercity</strong></p><ul><li style="list-style-type: none;"><ul><li style="text-align: justify;">Client or Collection center dispatching by bus.<br />Company pick-up rider takes this specimen by bus and drops the samples in Satellite and Regional Labs.</li><li style="text-align: justify;">Company pick-up rider will cover in given route by train<br />The collection center person is given the samples at the Railway station.</li><li style="text-align: justify;">Client or Collection center dispatching by Courier directly&nbsp;<br />Clients can give the samples to the nearest hub, and the hub will dispatch these samples.&nbsp;</li><li style="text-align: justify;">Company in-house logistics is the better option for different models for intercity and intra-city.&nbsp;</li><li style="text-align: justify;">From regional Labs to CPL (Centre processing lab) through Air cargo</li></ul></li></ul><p>&nbsp;</p><h2><span style="font-size: 14pt;">Process Followed for the Specimen Movement</span></h2><ul><li style="list-style-type: none;"><ul><li><span style="font-size: 12pt;">Create a route-wise WhatsApp group with a pick-up rider</span></li><li><span style="font-size: 12pt;">The client or Collection center sends a pick-up intimation to the operational team by WA or call. </span></li><li><span style="font-size: 12pt;">Then Ops. Staff are sending intimation to Pick up rider with time.</span></li><li><span style="font-size: 12pt;">Ops. Staff cross-checks with the pick-up rider to know whether the pick-up status is done or not in a given time. &nbsp;If any issue facing immediately can resolve. All pick-up is done as per the pick-up rider. </span></li><li><span style="font-size: 12pt;">Then Ops. Staff cross-check with the rider for final confirmation.</span></li><li><span style="font-size: 12pt;">Client or Collection center, pick up rider, Operational staff, and phelbo should connect on WA &amp; Call. </span></li><li><span style="font-size: 12pt;">Can use Mobile Application to monitor the whole process. </span></li><li><span style="font-size: 12pt;">Client or Collection center will pick up intimation with time - Pick up rider receiving the intimation in App.</span></li><li><span style="font-size: 12pt;">After accepting the pick-up, the image of the specimen is updated. </span></li><li><span style="font-size: 12pt;">The operational team should check the whole process and help if any staff face issues completing the task.&nbsp;</span></li></ul></li></ul><p>&nbsp;</p><p><span style="font-size: 10pt;"><em>This article was contributed by our expert <a href="https://www.linkedin.com/in/shahrukh-k-b6860616b/">Shahrukh K</a></em></span></p><p>&nbsp;</p><h3><span style="font-size: 10pt;"><span style="font-size: 18pt;">Frequently Asked Questions Answered by Shahrukh K </span></span></h3><h2><span style="font-size: 12pt;">1. Are logistics associates in-house or outsourced? Does this model differ for intra-city vs. inter-city transport?</span></h2><p>Company in-house logistics is the better option.</p><p>Yes, both are different models for intercity and intra-city.&nbsp;<br />Dispatching mode from other states - From regional Labs to CPL (Centre processing lab) through Air cargo.&nbsp;<br />Sequel: - Base amount 1250/- Can dispatch 10K (Above per kg 75 /-)<br />Bluedart:- Base amount 1000/- Can dispatch 10K (Above per kg 50 /-)<br />Depending from city to city.<br />Avg: TAT - 10 -12 hours&nbsp;<br />1000-1200 Samples&nbsp;</p><h2><span style="font-size: 12pt;">2. Is there any different process for collecting samples from B2B vs B2C centers?</span></h2><p>For Intracity and Intercity process using in B2B model.&nbsp;</p><p>For B2C model, Phelbo collects samples from the customer, basically it is home collection. Phelbo can give directly to Pick up a rider or can follow the Intercity and intracity process.&nbsp;</p><p>&nbsp;</p>
KR Expert - Shahrukh K