Information Technology

Introduction, Design And Implementation Of Employee Experience Platform (EXP)

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<p style="text-align: justify;">If we look beyond the current situation, we need to make companies fit for the future and define tomorrow's work. There are multiple requirements.</p><p style="text-align: justify;">&nbsp;</p><h2 style="text-align: justify;"><span style="font-size: 14pt;">Goals </span></h2><p style="text-align: justify;">Connect, align, and inspire everyone by strengthening culture and communication through know-how transfer, information provision, and fast delivery of relevant knowledge. This is also called (Social) Intranet 4.0.</p><p style="text-align: justify;">Strive for a balance between productivity and well-being. Identify overloads and manage healthy service delivery. Manage resources and workload with foresight. Your organization will thrive if you foster a culture where people can do their best work.</p><p style="text-align: justify;">Truly leverage your organization's knowledge and expertise!</p><p style="text-align: justify;">Use intelligent search, which provides files, contacts, and further references. Provide a collaboration platform that lets people and teams go above and beyond!</p><p style="text-align: justify;">Make learning and personal growth a natural part of the job. Accelerate qualification and growth. Individual training programs ensure that your employees are prepared today for the demands of tomorrow. Lifelong learning/continuous learning is indispensable here.</p><p style="text-align: justify;">We start here with a joint analysis of the current situation, your vision, and your objectives to derive the necessary project steps and elements! Together we search for the optimal approach in the context of a workshop and by using different creativity techniques.</p><p style="text-align: justify;">&nbsp;</p><h2 style="text-align: justify;"><span style="font-size: 14pt;">Components of a Comprehensive Strategy</span></h2><p style="text-align: justify;">Many buzzwords are used today. Therefore, it is helpful to work with the following definitions:</p><p style="text-align: justify;"><strong>Digital Workplace </strong></p><p style="text-align: justify;">A central digital work platform or hub that provides information, tools, and services independent of location.</p><p style="text-align: justify;"><strong>Social Intranet</strong> &nbsp;</p><p style="text-align: justify;">Software or online platform that promotes the exchange of information within companies. Unlike the internet, it is only accessible to a specific group (employees, customers, suppliers).</p><p style="text-align: justify;"><strong>Social Collaboration </strong></p><p style="text-align: justify;">Cooperation of people in projects, groups, or even teams with the help of the internet and electronic media.</p><p style="text-align: justify;">&nbsp;</p><h2 style="text-align: justify;"><span style="font-size: 14pt;">Employee Experience Platform as a Holistic Solution</span></h2><p style="text-align: justify;">The outlined framework now leads to requirements for an Enterprise Experience Platform. We can discuss an Employee Experience Platform (EXP) if the eight elements outlined above are covered and this EXP integrates seamlessly into the existing infrastructure.</p><p style="text-align: justify;">We have developed this comprehensive representation of the various components based on our experience in this area.&nbsp;</p><p style="text-align: justify;">&nbsp;</p><h2 style="text-align: justify;"><span style="font-size: 14pt;">Respond to Current Requirements</span></h2><p style="text-align: justify;">Enable faster innovation cycles in your company, understand digitalization as an innovation opportunity, and ensure flexible response options, even to future challenges, with an adapted organizational structure.</p><p style="text-align: justify;">Good equipment is not a luxury or a bonus but a prerequisite for increased productivity. In doing so, it is important to ensure mobility and connectivity in the context of NewWork. Continuing education, training, and education can be mapped online with suitable solutions for video conferencing, intranets, eLearning, and remote engagement.</p><p style="text-align: justify;">&nbsp;</p><h2 style="text-align: justify;"><span style="font-size: 14pt;">Internal and External Expectations</span></h2><p style="text-align: justify;">Established companies, markets, and industries are subject to constant change through digitization and the innovative use of new models and automation. You can secure your position by consistently developing your existing offering and introducing disruptive technologies.</p><p style="text-align: justify;">In the process, the pace of further development is accelerating. The ever-increasing volume, growing transparency, and more complex information dissemination require companies to engage confidently in rapid multidirectional communication. It is also necessary to rely on integrated internal and external collaboration with customers and partners.</p><p style="text-align: justify;">&nbsp;</p><h2 style="text-align: justify;"><span style="font-size: 14pt;">Winning in the "War for Talents"</span></h2><p style="text-align: justify;">The market for good employees is becoming increasingly competitive due to the low birth rate. The next generation of workers, such as the millennials, have different expectations of employers, are demanding in terms of the scope and purpose of their work, and expect to be given responsibility quickly. Companies must be properly positioned here and be able to deliver a sustainable value proposition.</p><p style="text-align: justify;">Older employees bring a lot of experience and know-how with them. They are no longer regarded merely as an annoying cost factor but give the company standing in complicated negotiations and projects.</p><p style="text-align: justify;">Preventable mistakes are avoided due to knowledge gained from previous projects. Collaboration with millennials and other groups also results in creative solutions that have a solid background.</p><p style="text-align: justify;">&nbsp;</p><h2 style="text-align: justify;"><span style="font-size: 14pt;">Conclusion</span></h2><p style="text-align: justify;">Successful projects combine communication, knowledge, learning, resources, and insights into a holistic experience that enables people and teams to give their best from anywhere. Ease of use and user acceptance is also critical.</p><p style="text-align: justify;">&nbsp;</p><p style="text-align: justify;">&nbsp;</p><p style="text-align: justify;"><span style="font-size: 10pt;"><em>This article was contributed by our expert <a href="https://www.linkedin.com/in/martinharnold/" target="_blank" rel="noopener">Martin Arnold</a></em></span></p><p style="text-align: justify;">&nbsp;</p><p style="text-align: justify;">&nbsp;</p><h3 style="text-align: justify;"><span style="font-size: 18pt;">Frequently Asked Questions Answered by Martin Arnold&nbsp;</span></h3><p style="text-align: justify;">&nbsp;</p><h2 style="text-align: justify;"><span style="font-size: 12pt;">1. What are the different Employee Experience Platforms, and what factors determine the selection of the platform?</span></h2><p style="text-align: justify;">Employee Experience Platform can focus on aspects like information flow, feedback, training, goal setting, and well-being in balance with productivity or cover more or all of these aspects.</p><p style="text-align: justify;">&nbsp;</p><h2 style="text-align: justify;"><span style="font-size: 12pt;">2. How do you measure digital employee experience?</span></h2><p style="text-align: justify;">You can use hard facts like employees staying longer in a company with good employee experience; they can be more productive/successful in terms of revenue or projects accomplished successfully or in &ldquo;soft&rdquo; factors like the well-being of employees measured in interviews.</p><p style="text-align: justify;">&nbsp;</p><h2 style="text-align: justify;"><span style="font-size: 12pt;">3. How do you improve the employee experience?</span></h2><p style="text-align: justify;">If you keep all employees in an information loop (also &ldquo;first liners&rdquo;, employees in service and production) and over possibilities to give feedback and collaborate, the experience of each employee is significant better.</p><p style="text-align: justify;">&nbsp;</p><h2 style="text-align: justify;"><span style="font-size: 12pt;">4. How can office automation help employees to be productive and efficient?</span></h2><p style="text-align: justify;">One of the best quick wins here is to use sophisticated searches. Every employee spends an average of 20% of their time searching for information or re-creating content already there. AI-based search algorithms can help deliver better search results, understand the context someone is having, and not only search an exact term entered in a search.</p><p style="text-align: justify;">&nbsp;</p><h2 style="text-align: justify;"><span style="font-size: 12pt;">5. How do you build a strong Employee Value Proposition?</span></h2><p style="text-align: justify;">You must centre a strong Employee Value Proposition around your people, have the right processes, and use the right technology. But it all starts with your employees and their needs.</p><p style="text-align: justify;">&nbsp;</p><p style="text-align: justify;">&nbsp;</p><p style="text-align: justify;">&nbsp;</p>
KR Expert - Martin Arnold

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