AI in Insurance: An Advisory Perspective

Q1. Could you start by giving us a brief overview of your professional background, particularly focusing on your expertise in the industry?

I’ve spent the past 27 years immersed in insurance and financial services, working across every part of the industry—from hands-on operations and transformation to delivery and advisory roles. My journey began at Genpact as a Black Belt, where I learned the ropes from the ground up. I then moved into operations leadership at Bank of America, before taking on full P&L responsibility for insurance delivery at WNS, overseeing portfolios ranging from $150 to $200 million. After that, I shifted my focus to building and leading consulting businesses—first as Vice President of Banking and Insurance Solutions at WNS, where I delivered annual contract values of $200 to $250 million, and then as Advisory Leader at Cognizant, leading a 150-person team across the UKI and Europe and growing our consulting revenues by over 10 million pounds. Today, I serve as an Insurance Consulting and Solutions Partner, where I head up strategic consulting for a $350 million portfolio, with a strong focus on driving AI-led growth.

My work bridges strategy and execution. Over the years, I’ve helped transform more than ten …