Embedded Intelligence: Next-Gen Managed Services

Q1. Could you start by giving us a brief overview of your professional background, particularly focusing on your expertise in the industry?

Over the past 25 years, I’ve had the opportunity to build my expertise across a range of areas, including Managed Services, Transition & Transformation, Client Management, Change Management, Service Delivery, Quality & Risk Management, and setting up data- and analytics-driven Shared Services Centers (SSC). Today, as Vice President of Program Management, Transition & Transformation at Accenture in Bangalore, I lead large-scale programs focused on harnessing the power of data and analytics.

Throughout my career, I have been recognized for strong strategic planning and successful execution of digital transformation, driving operational excellence, scalability, and business growth in managed services environments. My track record demonstrates consistent contributions to both organizational and team objectives through data-led decision-making and AI-enabled transformation, resulting in enhanced overall performance.

I maintain a strongly customer-centric approach, collaborating effectively across all levels of the organization while driving end-to-end transition programs and delivering analytics-led service excellence.

Q2. Looking ahead, where do you see the largest pool of enterprise spending emerging across AI, automation and transformation services?

We’re seeing enterprise spending move away from simply building infrastructure and instead …