Information Technology

How Corporate Training Changes With Digital Learning?

<p style="text-align: justify;">Digital learning today plays a decisive role for companies called to face the ongoing digital transformation. To support innovations in the workplace, it is necessary to implement new ways of learning, focusing on personalization and placing the person at the centre.&nbsp;</p><p style="text-align: justify;">&nbsp;</p><h2 style="text-align: justify;"><span style="font-size: 14pt;">Corporate Training, what is it?&nbsp;</span></h2><p style="text-align: justify;">Corporate training means a structured activity through which the company proposes to "train" its staff, teaching new skills in areas specific to their occupation or related sectors. This approach considers the human capital, i.e., the resources that work in an organization, a wealth for the company's growth.&nbsp;</p><p style="text-align: justify;">Certainly, in the new context, the training offer aims to increase each person's skills but must be applied strategically, involving both employees and managers. For the first time in history, the whole organization is called to have a new mindset and skills to keep up with the digital transformation.&nbsp;</p><p style="text-align: justify;">In this panorama, HR managers have an important role and a great responsibility: to promote the evolution of training in the company by helping the organization identify new paradigms and cutting-edge technologies to use innovative learning methods.&nbsp;</p><p style="text-align: justify;">&nbsp;</p><h2 style="text-align: justify;"><span style="font-size: 14pt;">Corporate Training in the Digital Context&nbsp;</span></h2><p style="text-align: justify;">Deloitte questioned the employees of a sample of companies selecting according to relevant criteria for digital transformation, obtaining encouraging data. From the study, 'Coming of Age Digitally: Learning, leadership, and legacy', it emerged that 90% of the interviewees believed updating one's skills at least once a year is fundamental to working effectively. &nbsp;</p><p style="text-align: justify;">Companies must keep pace with change by updating training and business models to succeed. For this reason, it is necessary to make the training approach more usable and capable of transferring technical and soft skills. &nbsp;</p><p style="text-align: justify;">To make this process more fluid, the digitization of training processes intervenes, allowing all workers to participate in online courses and lessons, allowing a method of use more in tune with their time availability and learning style without limiting time and logistics imposed by classical training.&nbsp;</p><p style="text-align: justify;">To obtain the new training processes, it will be necessary to:&nbsp;</p><ul style="text-align: justify;"><li>Digitize the contents</li><li>Favour the use of the training material</li><li>Emotionally involve and motivate employees</li><li>Provide knowledge management platforms to foster collaborative learning</li><li>Growing digital education&nbsp;</li></ul><p style="text-align: justify;">&nbsp;<br />According to the HR Innovation Practice Observatory of the Milan Polytechnic, training is among the main initiatives to promote companies' digital transformation. In 2018, 63% of the companies interviewed planned training initiatives.&nbsp;60% said they had increased investments in support of HR processes compared to 2017; 58% of organizations said they have increased support investments in training.&nbsp;45% of those in employer branding and selection processes.&nbsp;</p><p style="text-align: justify;">Although classroom training is prevalent, 75% of Italian companies say digital learning is more relevant. More than a fifth of the organizations interviewed have already adopted it. 52% reported that they have already introduced micro-learning apps and tools, which allow you to manage training in a branched way and quickly in different contexts of fruition.&nbsp;</p><p style="text-align: justify;">&nbsp;<br />&nbsp;</p><p style="text-align: justify;">&nbsp;</p><p style="text-align: justify;"><span style="font-size: 10pt;"><em>This article was contributed by our expert <a href="" target="_blank" rel="noopener">Daniele Mula</a></em></span></p><p style="text-align: justify;">&nbsp;</p><p style="text-align: justify;">&nbsp;</p><h3 style="text-align: justify;"><span style="font-size: 18pt;">Frequently Asked Questions Answered by Daniele Mula</span></h3><h3 style="text-align: justify;">&nbsp;</h3><h2 style="text-align: justify;"><span style="font-size: 12pt;">1. Why is digital learning important? </span></h2><p style="text-align: justify;">In-company learning has undergone a radical change in the last twenty years: from a static structure based on the classical model, to interactive training, based on a virtual classroom, accessible from mobile devices and available on demand. &nbsp;</p><p style="text-align: justify;">Training plays a fundamental role in a high-intensity company such as Coop service as it is closely linked to the quality of the service provided. As skills and abilities increase, the capacity and commitment of individual workers in providing the service increase in parallel, and consequently, the appreciation and satisfaction of customers for the results of a job well done. &nbsp;</p><p style="text-align: justify;">Over 10,000 workers enter our training system annually and participate in courses and professional seminars. Again in 2017, over 63,500 hours of training were provided on various transversal and specialist topics.&nbsp;</p><p style="text-align: justify;">&nbsp;</p><h2 style="text-align: justify;"><span style="font-size: 12pt;">2. Why do corporate training and digital transformation go hand in hand?&nbsp;</span></h2><p style="text-align: justify;">Many companies have started to implement digital transformation processes. It is difficult to describe in a few lines what is meant by this term, but we can say that we are dealing with corporate organizational models which, on one hand, digitize the business with all the advantages in terms of efficiency; on the other, they require conscious management of change. &nbsp;</p><p style="text-align: justify;">In fact, a digital transformation is not achieved immediately, and it is also necessary to invest in corporate training to ensure results. &nbsp;</p><p style="text-align: justify;">&nbsp;</p><h2 style="text-align: justify;"><span style="font-size: 12pt;">3. What is digital transformation?</span>&nbsp;</h2><p style="text-align: justify;">The digital transformation consists in digitizing and updating the company's IT tools. But it's not just about that&mdash;a "trivial" example: the dematerialization of documents.&nbsp;</p><p style="text-align: justify;">The key part of digitization is the implementation of modern, effective, and very useful processes and procedures for acquiring a digital culture. In companies, a Chief Digital Officer (CDO) can therefore be appointed to implement the transformation, train employees, and generally disseminate the new culture in the company. It is from this point of view that the figure of innovation managers should also be understood.&nbsp;</p><p style="text-align: justify;">The CDO guides the transition to digital culture in the B2B (Business to Business), and B2C (Business to Consumer) fields up to H2H, i.e., Human to Human, with technology that becomes, in short, a precious means to be used to change, update and improve the company's way of working. To make this transition, each company must implement well-defined training courses. &nbsp;</p><p style="text-align: justify;">First of all, these must ensure that company employees are aware, i.e., awareness of digital transformation. Furthermore, the training courses must help personnel to identify all the best strategies for digitization and to share them with those who are not yet familiar with this final goal.&nbsp;</p><p style="text-align: justify;">&nbsp;</p><h2 style="text-align: justify;"><span style="font-size: 12pt;">4. What is the role of corporate training in digital transformation?&nbsp;</span></h2><p style="text-align: justify;">Employees who hear about corporate digitalization for the first time don't always know what to do to implement it in the enterprise. Precisely, in this case, then, training becomes fundamental. In fact, thanks to a targeted company training strategy, employees can be helped to understand better what digital transformation is and what they must do to improve company organization processes and facilitate digitization.&nbsp;</p><p style="text-align: justify;">Investing in digital, innovative, and efficient training methods is the best way to obtain these results. Through the organization of e-learning courses and practical tests, it is possible to ensure that employees acquire digital skills and all the other competencies capable of helping a business organization to grow and progress. However, resorting only to e-learning training in such projects may not be enough. In fact, this type of training has proved to be effective for transferring not only technical concepts. Thus, the most advanced companies can focus on more advanced and effective tools. Also, on experiential training methodologies, why not.&nbsp;</p><p style="text-align: justify;">Returning to the more technical aspects, there are border areas between training in the strict sense and sharing knowledge with special tools. This is the case of digitally ready tools such as Machine Learning and artificial intelligence, in English AI, tools that have completely innovated the interaction between people and technology, also in the HR field.&nbsp;</p><p style="text-align: justify;">Thanks to these tools, training becomes flexible and can be provided to anyone anywhere and at any time. &nbsp;</p><p style="text-align: justify;">Furthermore, companies that use these tools increase knowledge management processes and lifelong learning. In this way, trained people can transmit useful information to less-trained ones, thus speeding up the digitization process.&nbsp;</p><p style="text-align: justify;">&nbsp;</p><p style="text-align: justify;">&nbsp;</p><p style="text-align: justify;">&nbsp;</p><p style="text-align: justify;">&nbsp;</p><p style="text-align: justify;">&nbsp;</p>
KR Expert - Daniele Mula

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