Regulatory Shifts and GCCs in Cross-Border Payments

Q1. Could you start by giving us a brief overview of your professional background, particularly focusing on your expertise in the industry?

I have spent the last twenty years working in international trade, B2B business development, and ecosystem-focused growth, serving in leadership roles at HSBC, Standard Chartered, and ICICI Bank.

My work has largely involved developing cross-border business along major trade corridors, with an emphasis on linking India to global markets. I have worked with multinational, mid-market, and emerging companies to help them expand internationally, manage liquidity, and streamline payment processes. One notable achievement was leading a multi-corridor business development strategy that delivered about 28% revenue CAGR through partnerships, targeted client growth, and tailored corridor solutions.

My approach to business development has consistently been ecosystem-led rather than purely direct, leveraging partnerships with private equity firms, consultants, and institutional networks to accelerate B2B acquisition and deepen wallet share. This has given me a strong perspective on how capital, clients, and capabilities move across borders, and what truly drives yield in international trade flows.

More recently, I transitioned to Operations, which brought me a front-row view of how Global Capability Centers (GCCs) are evolving from cost arbitrage hubs to strategic value creators. …