AI, Automation and the Future of Healthcare

Q1. Could you start by giving us a brief overview of your professional background, particularly focusing on your expertise in the industry?

For nearly twenty years, I've worked in healthcare operations and transformation, with most of my career dedicated to supporting the US healthcare ecosystem. Along the way, I've been involved in everything from revenue cycle management and claims to denial operations, process improvement, service delivery, quality initiatives, workforce management, and driving technology-enabled change.

Throughout my career, I've had the opportunity to lead large, multidisciplinary teams and oversee complex operations—where financial performance, regulatory requirements, patient experience, and service quality all need to come together seamlessly. These experiences have taught me that real healthcare transformation isn't just about adopting new technology; it's about blending process redesign, workforce development, strong governance, and disciplined execution.

I've also earned certifications in Lean Six Sigma, project management, medical coding, and generative AI, which complement my hands-on experience. Participating in the Advanced Management Programme for Healthcare at the Indian School of Business has further expanded my perspective—helping me see healthcare not just through the lens of service delivery, but also in terms of provider strategy, digital health, patient experience, and business model innovation.

If there's a …